After-sales service

Please contact our After-sales service department within 30days since you received the cargo.

 

Tel: 86-13929180622    Time: 8:30 a.m.- 5:30 p.m. (Beijing time)  

 

Documents needed: Please provide copy of sales contract and describe the problems appeared with words and photos.

Process:

A: Send the proof to our After-Sales Department, we will give response in 24hours.
B: We will convey to our Quality and Problems Appraisers to make a confirmation.
C: Our engineer will judge if problems can be solved .
Yes: We will offer solutions to solve problems.
No: Have a negotiation of the compensation and sign agreements,
D: Our After-Sales Department will perform the duties as the agreements

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